Missing / Damaged Components
Missing / Damaged Components
Unfortunately, in the production and packaging process some pieces may be missing from the box.
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If you have found damaged components or pieces missing from the box, please complete the Form on the Contact Us page. Include "Missing Components" or " Damaged Components" in the Subject line. Detail the issues you have in the message box.
We will aim to process your request ASAP but please allow 4-8 weeks from completing this form to receiving your replacements. Please note that all replacement components will be dispatched from the UK. If you are in the US please note that you may have to pay customs fees upon receipt. For further information on customs charges, please click on Shipping Policy below.
Box Damage
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Although we do our best to package our games to protect them during shipping, sometimes damage may occur.
Due to the cost of producing and shipping replacement boxes for games, we do not offer replacement boxes for our games.
However, we will offer a £5 refund to customers that have received significant box damage in shipping. If your box has arrived with significant damage, please complete the form on the Contact Us page using "Box Damage" in the Subject line and we will reach out to you on the information we will need from you.